Without a doubt about Consumer Complaint Database

Without a doubt about Consumer Complaint Database

This database is an accumulation of complaints about customer products that are financial solutions that individuals delivered to businesses for reaction best quick payday loans.

Items to understand before you employ the database

Complaints are posted following the business responds, confirming a commercial relationship with the consumer, or after 15 times, whichever comes first. Discover more

Complaints aren’t necessarily representative of all of the consumers’ experiences by having a economic item or company. Discover more

We do not validate most of the allegations in problem narratives. Discover more

Our interactive map shows complaints submitted during the last 3 years. It is possible to switch involving the total complaints submitted or complaints submitted per 1,000 population (the sum total quantity of complaints within the area that is geographic 1,000 people surviving in that area, on the basis of the 2017 United states Community Survey (ACS) information).

Picking out a state takes one to the Consumer Complaint Database where you are able to use more filters or replace the period of time. View interactive map

Complaints Complaints per 1,000 population

View, sort, and filter data appropriate in your web web web browser.

All issue information we publish is easily designed for one to utilize, evaluate, and build on.

Every springtime, we are accountable to Congress about styles seen in the complaints we received the prior 12 months in our customer Response Annual Report.

Concerning the database

97% of complaints delivered to organizations get responses that are timely

The Consumer Complaint Database is an accumulation complaints about customer products that are financial solutions we provided for businesses for reaction. Complaints are posted following the business reacts, confirming a relationship that is commercial the buyer, or after 15 times, whichever comes first. Complaints referred to many other regulators, such as for instance complaints about depository organizations with significantly less than ten dollars billion in assets, aren’t posted when you look at the Consumer Complaint Database. The database generally updates day-to-day.

Have actually a problem having a product that is financial solution? We’ve responses to faq’s and certainly will assist you to relate solely to businesses if you have got a issue. Get the full story

What you ought to give consideration to while using the data

This database is not a sample that is statistical of’ experiences in industry. Complaints aren’t necessarily representative of all of the customers’ experiences and complaints usually do not constitute “information” for purposes regarding the given information Quality Act .

Complaint volume should be thought about within the context of business size and/or market share. For instance, businesses with an increase of clients may have significantly more complaints than organizations with less clients. We encourage you to definitely set issue information with public and private data sets for extra context.

The Bureau publishes the customer’s narrative description of his / her experience in the event that consumer opts to talk about it publicly and after the Bureau takes actions to get rid of information that is personal. We do not confirm most of the allegations in problem narratives. Unproven allegations in consumer narratives must certanly be thought to be viewpoint, perhaps maybe maybe not reality. We try not to follow the views expressed and then make no representation that customers’ allegations are accurate, clear, complete, or impartial in substance or presentation. Users should think about just what conclusions could be fairly drawn from complaints alone.

The way we utilize issue information

Complaints will give us insights into issues folks are experiencing available on the market which help us regulate consumer financial loans and solutions under current federal customer monetary legislation, enforce those laws and regulations judiciously, and teach and empower customers in order to make informed financial choices. We also report on issue styles yearly in Consumer Response’s Annual are accountable to Congress.

97% of complaints delivered to businesses get responses that are timely

Previous changes towards the database

In 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped april. The Consumer Complaint Database shows the consumer’s initial services and products, sub-products, dilemmas, and sub-issues alternatives in keeping with the choices available regarding the type at that time the buyer presented the problem.

Down load the info

Our reports emphasize a number of exactly what we are seeing into the complaints we handle, but understand there are many approaches to utilize, evaluate and build in the information. That’s why we have the ability we have taken steps to remove personal information for you to download the data, once.

You can easily install all problem information as either a CSV or JSON file here, or perhaps you can install a subset regarding the data—such as all complaints for a product—by that is specific the entire information set and exporting your outcomes.